Before travelling
• Please note that within your confirmed reservation information you will find:
  • The telephone number of the contact person.
  • The meeting point direction.
• As a general rule the apartment is vacated no later than 10:00. We then have them thoroughly cleaned and try to have them ready for arrivals from 13:00 onwards. We will try to accommodate earlier arrivals when possible.
• Number of guests:
  • All reservations are made for a specific number of guests over two years old. This number must be specified and confirmed by the client within the booking process, and cannot exceed the maximum capacity of each apartment. For no reason, upon arrival or afterward, the number of guests shall be more than the authorised in the confirmed reservation. Any infringement of this will result in all the guests being asked to vacate the apartment immediately and definitively. The clients shall have no rights to make any claim of compensation whatsoever.
• If for whatever reason there is an important delay in the clients approximate arrival time we would greatly appreciate a phone call to their contact person, to be better able to organize their work and avoid unnecessary waits.

Arrival/Check-in
• Once you have arrived to the airport (and have received your baggage) or the train station, or, if by car once close to the city, you must make a telephone call to the contact person.
• You must explain to the contact person how you will get to the specific meeting point, to be able to organize a mutually convenient meeting time.
  
  The meeting point for this apartment is in the Plaza de Sant Jaume, (in the corner near to the clothes store called DESIGUAL) where the Town Hall and the Generalitat Government buildings are located.
  Please remember that once in Barcelona you must call to organize the check-in (allow approximately 30 minutes minimum for our arrival).
• On arrival the remaining monies must be paid in cash in euros. Remember no cash no keys.
• Please note that late arrivals, after 21:00 hours, have a surcharge of 20 euros to be paid in cash on arrival.
• The contact person will take you to the apartment where they will explain all the services and functions of the apartment, they will ask you to sign the final check-in documents and will organize the check-out time.

Departure/Check-out
• The check-out time on your departure date is no later than 10:00 AM. If you need to leave earlier, please arrange departure time upon check-in. Please note that there is a late/early check-out surcharge.
• Please remember that the apartment is conceded in normal conditions of cleanliness. The apartment must be left neat and in normal conditions of order and tidiness, or the cleaning fee will be doubled.
• On check-out the clients are required to return all the keys given to them on check-in. All unreturned keys would be charged to the client.

This apartment is registered with the Office of Tourism, Id number REAT EB-00154